The company is also investing in improved machine learning to reduce errors at kiosks and expanding its mobile checkout system, which allows customers to scan and pay directly from their phones before heading to a dedicated exit lane.
In short, Walmart isn’t turning back the clock — it’s learning from its mistakes. By blending automation with personal service, the retailer hopes to rebuild the sense of trust and ease that originally made it America’s go-to store.
Because in the end, Walmart’s greatest innovation might not be its machines at all — but its decision to bring the people back.
