Namira groaned and dropped her phone. “Well, now we really look dramatic.”
I stared at the ceiling of the motel room. The situation had shifted entirely. We had acted quickly based on suspicion, and now we had the facts. “So… do we take the review down?”
The Cost of the Review
Two days later, we received a new message, this time from Marten’s sister, Ritha. It was short and painful to read.
“I hope you feel good about driving away the only memories he had left,” it read.
That message stung deeply. I tried to tell myself I didn’t owe her anything, but the idea that our review was causing more than just a loss of bookings—that it was adding to someone’s pain—kept nagging at me.
After three days of thinking, I reached out to Marten directly to apologize.
“I’m sorry,” I wrote. “I jumped to conclusions. I didn’t realize the full situation.”Continue reading…