A Family Complained About My Service and Left Without Paying an $850 Bill — but I Managed to Turn the Situation Around
What started out as a typical Friday night shift at the restaurant quickly turned into one of the toughest evenings I’ve ever worked. I was already overwhelmed when a family came in with a long list of requests — they wanted a window seat, extra comfort, brighter lights, and endless adjustments. As the night went … Read more