As online shopping surged and foot traffic declined, the once-thriving company found itself struggling to adapt. Modern consumers favored convenience, fast shipping, and digital storefronts, leaving traditional department stores fighting for relevance. By the time the pandemic arrived in 2020, the store was already in a fragile state. Lockdowns, supply-chain disruptions, and financial strain hit hard, and despite attempts to restructure, the company ultimately announced the complete closure of all remaining locations. After nearly 200 years, an American original had reached its final chapter.
The last days were bittersweet. Employees who had devoted decades to the store described the closures as “losing a family member,” while longtime shoppers visited simply to walk the aisles one more time. They weren’t looking for bargains—they were saying goodbye. Many shared stories of bringing their children to see the holiday displays, trying on prom dresses in its fitting rooms, or saving up for a treasured purchase from its iconic counters. In those final moments, it became clear that the store meant far more to people than inventory and price tags—it was part of their personal histories. Continue reading…
