Retail theft skyrocketed. Industry studies revealed that self-checkout stations are far more vulnerable to shoplifting, whether intentional or accidental. An item not scanned properly, a barcode covered by a finger, or even a simple oversight could mean lost revenue. For a retail giant like Walmart, those “small mistakes” added up to billions in losses every year.
Meanwhile, thousands of cashier jobs were quietly eliminated. For a company that built its reputation on friendly service and everyday low prices, the balance had tipped too far toward automation.
The Human Connection Shoppers Missed
Older customers especially often mention the small but meaningful moments of connection:
- A cashier asking about your day.
- A smile while scanning your groceries.
- A quick chat about the weather or weekend plans.
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